Cancellation & Refunds

Cancellation Policy

Deposit Refund Schedule

More than 48 hours before the tripFull deposit refund

Between 24 and 48 hours50% deposit refund

Less than 24 hoursNo refund

No ShowNo refund

How to Cancel

To cancel, contact the Nilvex team on WhatsApp or by email at bookings@nilvex.com with your booking reference. Cancellation time is calculated from the moment of receipt and confirmation by our team.

Supplier-Side Cancellation

In the rare case that a supplier must cancel, the Nilvex team will find an immediate alternative or issue a full refund of the deposit.

Force Majeure

In documented emergency situations (medical emergencies, natural disasters), refund requests will be considered on an exceptional, case-by-case basis.

Last updated: June 2025